GALVESTON, Texas — Franchise owners from across the 1-800-Plumber +Air network gathered at this year’s Elevate Conference in Galveston for a landmark announcement: the debut of the Elevate Engine, an AI-powered customer journey platform built exclusively for Elevate Franchise Brands.
The Elevate Engine is designed to unify operations, improve consistency, and drive measurable growth across the entire franchise system. Developed with advanced artificial intelligence and fully integrated with ServiceTitan, it introduces a new standard for how home service brands manage their customer experience from the first call to long-term loyalty.
Solving the Consistency Problem
In his keynote presentation, Chief Growth Officer Peter Kourounis outlined a key challenge across the 1-800-Plumber +Air network: inconsistent execution. Despite shared tools and best practices, locations often vary in how they respond to leads, schedule appointments, and follow up with customers.
“The reality is that even the strongest brands struggle when they are not consistent,” Kourounis said. “Every customer deserves the same professional experience, every time, in every market.”
Introducing the Elevate Engine
The Elevate Engine was created to address that challenge directly. Developed in partnership with Never Miss AI, the platform automates the entire customer journey inside ServiceTitan. It integrates communication, booking, and follow-up processes into one intelligent, always-on system.
At the center of the platform is Ella, an AI agent that manages customer interactions automatically. Ella responds to new inquiries, books appointments, follows up on unsold estimates, requests reviews, and drives membership renewals. Every message follows brand-approved language and processes, ensuring consistency across every customer touchpoint.
How It Works
The Elevate Engine operates as a smart automation layer built directly on top of ServiceTitan. Using live customer data, it manages and optimizes the key stages of the 1-800-Plumber +Air customer experience:
• Lead Engagement: Instantly connects with new leads from calls, forms, or online sources to schedule appointments.
• Conversion Campaigns: Automatically follows up with unbooked leads through coordinated text, call, and email sequences.
• Post-Service Optimization: After each completed job, requests customer feedback, generates reviews, and identifies follow-up opportunities.
• Retention Programs: Keeps customers engaged through ongoing communication, membership offers, and seasonal promotions.
By unifying marketing, booking, service, and retention, the Elevate Engine ensures no opportunity is lost and every customer remains connected to the brand.
Consistency Through Automation
With the Elevate Engine, every 1-800-Plumber +Air location can operate at the same high level of performance and professionalism. Ella never misses a lead, never delays a response, and never deviates from the process.
“When I go to bed at night,” Kourounis said, “I know every franchisee has the same level of support, and that Ella is following up with every lead until we get an answer.”
A Smarter Future for 1-800-Plumber +Air
In a competitive home service market, speed, reliability, and consistency are essential. The Elevate Engine gives 1-800-Plumber +Air franchise owners a powerful advantage by combining AI-driven automation with proven brand systems.
The result is faster response times, stronger customer satisfaction, and a more unified operation across every market.
The Elevate Engine represents the next evolution of 1-800-Plumber +Air — a future where every location performs with the same precision, professionalism, and consistency that defines the brand.
